Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximising sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

- Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team.

- The job encompasses complete P&L responsibility of a team of 5 Executives. He/She shall be responsible to plan, execute and build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.

Responsibilities:

- Servicing the existing clients.

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.

- Responsible for client retention, per client revenue optimisation & renewals with his/her team.

- Keep a close track of work in process, customer complaints and accounts receivables.

- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status, and receivables.

- Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.

- Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch - Sales reports.

- Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.

- Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.

- Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.

- Drive performance incentive structure and sales promotion schemes.

- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.

- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.

- To set up and deliver sales presentations, product/service demonstrations on a daily basis with his/her team.

- To ensure systematic follow-up with the client organisations to take the sales pitch to time-bound closure.

- To ensure that all payments are collected as per the company's payment terms.

- Ensure adherence to sales processes and requirements.

- Conduct a performance review for his/her team on a regular basis.

Requirements :

- Knowledge and application of sales & servicing techniques such as Seek Opportunity, Rapport building, selling on emotion, ownership, - building value in the product, and upselling.

- Keen understanding of the business and technical contexts in which key accounts are situated.

- Business advisor to your customers.

Skills :

- Quick thinking and problem-solving skills

- Excellent verbal communication skills

- Excellent active listening skills

- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

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