IndiaLends - Executive - Telesales (0-2 yrs)
Role Expectations
- Contacting potential or existing customers to inform them about a product or service using scripts
- Converting leads and opportunities generated through Cold Calling, Digital Marketing, etc into appointments by pitching accurate lenders and products as per the system recommendation and customer requirement
- Asking questions to understand customer requirements and close sales
- Followup on appointments with lenders and customers for pickups/logins
- Enter and update customer information in the database
- Generate references from existing customers
- Take and process applications in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the - extra mile- to meet sales target and facilitate future sale s
- Meet call Quality standards and CSAT
- Ensure Staffing, AHT, Break adherence expectations are met on daily basis
Role Requirements :
- Proven experience as telesales representative or other sales/customer service role . Not Mandatory for Freshers
- Proven track record of successfully meeting sales target(preferably over the phone)
- Passion for sales, meeting targets and chasing for high numbers
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Good knowledge of English
- Should be able to understand and comprehend training material
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Graduate degree is preferable but not mandatory
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
