Role: Inbound Sales Specialist

Client Information:

Our client is a leading hotels with a heritage resort in Kerala and a business hotel in Bangalore, has striven over the past seventeen years, to provide gracious hospitality with world class facilities. Set in opulent ambience without compromise on quality or

exclusivity, each of the properties exemplifies personal service.

if you would like to be a part of world's best Hotels please send your updated profile 

Please note :

Candidates having good experience in hotel industry can apply

Preferably Female Candidates but if the candidate has excellent communication skills, can be looked at.

Position Summary:

Inbound Sales Specialist - The prime responsibility is for closing sales deals over the phone and maintaining good customer relationships. Must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business by selling guest rooms for all five hotels, catering services and banquet facilities as directed by the Director of Sales& Marketing.

Duties and Responsibilities :

(a) Handle incoming calls pertaining to queries, leads, reservations on the cloud telephony toll free.

(b) Thorough knowledge of the product i.e. the five properties.

- Handle queries cum leads being generated on the company WhatsApp business account.

(d) Assist in executing WhatsApp campaigns on the company business account.

(e) Handle queries cum leads being generated on the individual properties website chat bot

(e) Responsible for achieving the targets for all four properties

(f) Reporting to the DOSM of the company.

(g) Executing and completing tasks assigned by the DOSM from time to time

(h) Maintain a database on the CRM for all clients booked/not booked through the above mentioned channels

(i) Maintain a written record of the toll free chats on a daily basis

(j)Attend weekly meetings convened by the DOSM to discuss the week's performance including any concerns

(k)To be pro- active and come out with ideas/suggestions to augment revenue and improve services based upon client feedback.

(l)To attend training program as and when held to improve the skill sets

Prerequisites :

- Speak with others using clear and professional language.

- Good listening skill.

- Able to effectively communicate in English, in both verbal &written forms.

- Be friendly, customer centric, smile and able to work in a team environment

Experience of Level: 0-2 years of experience

Educational Qualification: University Degree

Job Location: Bangalore

Contact HR: Mr. Mohammad Arshad Khan (Vice President - Talent Acquisition)

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