Position Summary:

The prime responsibility is for closing sales deals over the phone and maintaining good customer relationships. Must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business by selling guest rooms for all five hotels, catering services, and banquet facilities as directed by the Director of Sales& Marketing.

Duties and Responsibilities:

(a)Handle incoming calls about queries, leads, and reservations on the cloud telephony toll-free.

(b)Thorough knowledge of the product i.e. the five properties.

(c)Handle queries cum leads being generated on the company WhatsApp business account.

(d)Assist in executing WhatsApp campaigns on the company business account.

(e) Handle queries cum leads being generated on the individual properties' website chatbot.

(e)Responsible for achieving the targets for all four properties

(f)Reporting to the of the company.

(g)Executing and completing tasks assigned by the from time to time

(h)Maintain a database on the CRM for all clients booked/not booked through the above-mentioned channels

(i)Maintain a written record of the toll-free chats daily

(f)Do a diligent follow-up on all queries/leads being generated on the above-mentioned channels.

(j)Attend weekly meetings convened by the to discuss the week's performance including any concerns

(k)To be proactive and come out with ideas/suggestions to augment revenue and improve services based on client feedback.

(l)To attend training programs as and when held to improve the skill sets

Prerequisites:

- Speak with others using clear and professional language.

- Good listening skills.

- Able to effectively communicate in English, in both verbal &written forms.

- Be friendly, customer-centric, smile, and able to work in a team environment.

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