HR Manager at Pheonix Placement
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Inbound Customer Service Role (0-1 yrs)
- Handle Inbound Calls: Respond promptly and professionally to incoming customer inquiries via phone, ensuring excellent customer service and efficient resolution of issues.
- Customer Assistance: Provide accurate information about products, services, and policies to customers. Assist with order placements, returns, or any general inquiries.
- Issue Resolution: Address and resolve customer complaints, issues, and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Data Entry & Documentation: Accurately document customer interactions, issues, and resolutions in the company's CRM system.
- Product Knowledge: Stay updated on product and service information to effectively guide customers.
- Escalation Handling: Redirect customers to the appropriate department or supervisor when necessary, while ensuring the customer feels valued and their concerns are being handled.
- Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and address any remaining concerns.
- Performance Goals: Meet or exceed key performance indicators (KPIs) such as call response times, resolution times, and customer satisfaction scores
