- Minimum 7 years of ERP Customer Support/Implementation experience.

- Being able to handle both technical and functional areas.

- Demonstrated proficiency of enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software.

Successful track record of functional expertise in one or more of the following areas :

- Experienced in delivering training in various formats including classroom, one-on-one, and remote.

- Updating patches on to client servers.

- Ability to meet SLAs by providing solutions on time.

- User training / retraining.

- Expert in Problem diagnosis and trouble shooting and Issues Management. Experience in handling Product Upgrades (Major as well as minor). Connect with client senior management.

- Connect with client senior management.

- Contract renewal, invoicing and collection.

- Collect customer feedback and derive action items and execute them to customer satisfaction.

- Exposure to Web applications in MS platform - SQL 2008 / 2012, ASP / ASPX, IIS.

- Prior ERP knowledge is added advantage. Preferably real estate ERP would be good.

- Ability to grasp, interrelationships between management requirements and ERP solutions.

- Experience on ERP Tally 9 would be added advantage.

- Good working knowledge of networks, servers / hardware

- Skilled in understanding customer needs and providing quality customer service

- Excellent oral and written communication and presentation skills in English

- Strong critical thinking, analytical, and problem-solving skills

- Strong interpersonal skills, especially a customer service-oriented attitude

- Ability to multitask with strong attention to detail, organization, and time management

- Ability to adapt to shifting priorities, demands, and timelines.

- Willingness to travel.

- Demonstrated leadership, versatility, and integrity

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