HR at Imperative Business ventures private limited
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Imperative - Team Leader - Customer Service (1-5 yrs)
- Manage & supervise an average team size of 20 members
- Ensure Productivity Targets are achieved
- Manage the day to-day operations & Prepare Team Schedules
- Maintaining SLA target on a monthly basis to achieve desired KPI's including absenteeism and attrition within the team.
- Ability to evaluate calls, coach and provide feedback
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints
- Ensure fair implementation of all Company policies and procedures
- Train, coach, and mentor associates as per process requirements.
- Conduct constant group reviews meetings to discuss team performance
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