About Us: Impact Guru, one of India's top crowdfunding platforms, was founded in 2014 by Piyush and Khushboo Jain and incubated at the Harvard Innovation Lab in the USA and PACT, Impact Hub in Singapore. In just over 6 years, we have disbursed over INR 1,500 crore in collaboration with our international crowdfunding partners and are proud to have impacted over 5,00,000 individuals and organizations across 165+ countries. Our global outreach has created a network that allows Indian organizations to raise funds from Indians abroad as well.

Impact Guru aspires to build a world where access to quality healthcare is available to everyone. You can be a part of this journey and help us save lives first hand & support social change makers. Gain extensive knowledge, opportunity to explore social startup culture.

Why Join Impact Guru? If you are interested to be part of a dynamic social startup that works towards serving the common good and will not just change India for the better but also make - giving back- more inclusive and fun, then if you see yourself as an ImpactGuru in bringing about change in the society with your skills you are at the right place and we are more than happy to have you. We are looking for an innovative and experienced quality analyst to join our team. To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues/associates. The role is a full-time role based out of Mumbai, India

We're building a platform that is driven by the empathy and generosity of the crowd. We host medical patients and social change-makers who need funds to save lives and change the world.

Roles And Responsibilities :

- Responsible for overseeing the Operations department (Calls, E mails & Social media).

- Supervises associates, coaches and mentors employees. Investigate customer problems and find solutions.

- Ability to assist in role playing with teammates to gain confidence and experience, ability to update database with accurate information in a timely manner

- Managing the team of 5 associates to meet the service level agreements.

- Identifying areas of improvements and initiating the performance improvement plans for the bottom performer.

- Developing and implementation of action plans to achieve the desired performance levels

- In Operation Run phase Responsible for day to day productivity, TAT and Quality management for reporting teams also Attending Customers calls and Calibrations.

- Handling Operations and delivering KPIs, SLA's on a daily basis

- Effectively coach the team and prepare direct reports on team performance on a regular basis to ensure performance metrics are achieved at a minimum required level.

Desired Skills :

- Impeccable written and oral communication skills in English & Local Language

- Target oriented, hunger for personal growth and overall development

- Strong Organizational and interpersonal skills

- Should have worked in a team environment.

- Ability to convince & convert customers.

- Ability to multitask

- Excellent time management skills

- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)

- Extreme level of flexibility and adaptability to new tasks environments

- Responsible, Capable has ability to work independently

- Logical Thinker and look to solve problems in strategic way

- Basic Analytical skill. Advance Excel will be an added bonus.

Basic Qualification :

- 2-3 years of extensive experience as a Team Leader

- Bachelor's Degree or Post Graduate Degree in any discipline

- 1-3 years of experience as sales executive, customer service, or operations associate

- Experience in handling customer calls

- Experience working on CRM's.

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