I am from the hiring team at Impact Guru. We are currently looking for a Senior Manager/Manager- Operations

Company Details:

- ImpactGuru.com, India's leading healthcare financing platform for patients raises money online for medical expenses via crowdfunding. It aggregates a large number of online payments to allow any individual requiring financial assistance to raise funds for medical expenses - be it cancer, transplant, accident, or any medical emergency. ImpactGuru.com has already helped mobilize Rs 1,500 cr / US$200mm via crowdfunding along with its partners.

- ImpactGuru.com was incubated at Harvard Innovation Lab in the USA in 2014. ImpactGuru.com recently announced a $2mm Series A round, led by Apollo Hospitals Group, Currae Healthtech Fund, RB Investments (Singapore based VC Fund), Shorooq Investments (Middle East based VC Fund), Venture Catalysts (India's #1 angel investor group) with participation from various other investors from USA, Southeast Asia, and the Middle East.

- ImpactGuru.com was recently awarded Best Technology Solution for Social Good by Economic Times Intelligent Health & Tech Awards, selected among top 5 early-stage startups in India by TiE, featured multiple times on CNBC Young Turks. ImpactGuru.com was ranked among the top 21 Startups Globally to Watch in the space in which it operates by CB Insights. ImpactGuru's senior management is led by Harvard, Wharton, Parsons, IIT, and IIM alumni with the founders recently being profiled in Fortune 40 under 40.

- If you are interested in being a part of a dynamic startup working at the intersection of financial services and healthcare which is making a significant positive social impact to society, then Impact Guru is the right place for you.

Website: https://www.impactguru.com/

Location: Andheri (Near western express highway metro station)

Work timings: Alternate Saturday working

Skill: Process Improvement, Process Management, Operations Management, Cold Calling, Client handling, Training and development, New Market Penetration, Project Implementation, Workflow planning

Job Description:

We are looking for a self-starter and goal-oriented team player with a - Can Do- attitude. Incumbent shall be able to multitask. He/She must have 3-6 years of relevant experience in Lead generation, Lead acquisition, play with numbers and should be able to identify issues and work to resolve them. People who want to be part of a Startup that is exciting and fast-paced, ready to take challenges and give new Ideas and come in and be part of the exciting venture!

Responsibilities:

- Responsibility for meeting operational and business goals

- Business process mapping and Standardization of Process.

- Managed a large team of Customer support

- Monitor call metrics, track effectiveness in call time, quality and customer experience

- Planning and forecasting, appraise performance, problem resolution.

- Design and drive implementation of new cross-functional processes related to CRM

- Analyse operation data and suggested various improvements to the leads

- Leading -tele-sales & lead generation, B2B partnerships, BTL activities, sales campaigns / seminars.

- Continuously monitoring & training team to improve performance & conversions.

- Analyzing & sharing active feedback about the customer behavior, market demands & competition to the marketing team

- Monitoring order handling and maintaining smooth functioning

- Process improvement projects to achieve operational and business goals

- Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly

- Handle escalated issue resolution

- KPI reports for submission to executive management

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable social sector work experience

- Fun, casual, relaxed and flexible work environment

Interested candidates, please reply back with your updated profile and CTC details.

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