- This is a Shout out to all Job seekers from the Mumbai location.

- We are having a walk-In drive on 28th Jan 2022 starting from 10 am

- Please find the below mentioned JD and address.

- ImpactGuru is growing rapidly and we've got exciting opportunities for Start up Enthusiast who are looking forward to make their career into Client servicing, Handling escalation, Resolving customer queries etc.

- These roles are for you if you enjoy scaling up a startup and are a hustler who's looking forward to working in a fast-paced work environment. Also, you'll get to work alongside gifted colleagues from diverse backgrounds, further fueling the hunger to learn & outperform.

- We are already at 550+ employee strength and we're having massive expansion plans hence aiming to be 1000+

Please find the below mentioned job description for your reference : 

Job Responsibilities :

- Client Relationship management end to end managing transfers and inbound queries

- Attempting to contact potential clients via failure calling

- Responsible to create engagement on all social media & CRM Channels Thorough monitoring of all social media channels comments, reviews & blogs etc.

- Responsible to respond to customers/donors on CRM channels ( Email, Chat support, WhatsApp Support )

- Manage overall online customer communication

- Responsible to resolve issues faced on social media & CRM channels

- Lead generation through social media & CRM channels

- Communicate and increase the participation of the customer to fundraise on the platform

- Communicate with customers through series of actions ( either via phone calls, email or chats)

- Develop long-lasting relationships with the customers that exceed the company and customer experience

- Follow SOPs and adopt new processes

- Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Desired Skills :

- Impeccable written & oral communication skills in English & Local Language

- Target oriented & hunger for personal growth and overall development

- Strong Organizational and interpersonal skills

- Should have worked in a team environment

- Ability to communicate to customers convincingly

- Ability to multitask

- Excellent time management skills

- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)

- Extreme level of flexibility and adaptability to new tasks & environments

- Responsible, Capable & has ability to work independently

- Logical Thinker and look to solve problems in strategic way

- Basic Analytical skill will be added bonus

- Basic Understanding of what we do at Impact Guru

Previous Achievements :

- Bachelor's Degree or HSC in any discipline

- 1 or 5 years of experience in sales executive, customer service executive, or operations associate

- Experience in handling customer calls

- Experience working on CRM- s

What do we offer?

- Attractive salary with Health Insurance benefits

- An opportunity to grow into a leadership position within a year of a high-growth start-up

- Fun, casual & flexible work environment

- Entrepreneurial, forward-looking, growth-driven & open work culture

Does this interest you? Write us OR connect at 7977139054

Address: 101, Jai Singh Business Center, 119, Sahar Rd, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400099

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