Assistant Manager - HR at Impact Guru
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Impact Guru - Customer Relation Analyst/Manager (0-5 yrs)
Job Description
Want to be part of a Start up which is exciting and fast paced.
- Ready to take challenges and give new Ideas.
- Interested in Customer Relationship, Business Development or Sales-
- Come in and be part of the exciting venture!
- We are looking for a self-starter and goal-oriented team player with a - Can Do- attitude. Incumbent shall be able to multi-task. he must have 1-5 years of relevant experience and should be able to identify issues and work to resolve.
Roles and Responsibilities:
- Ensure the team delivers high level of customer service to bring in Customer retention and Loyalty
- Establish and maintain good relationships with customers to facilitate further expansion of business with existing customers.
- Ensure the team takes ownership, engages with the customer to deliver the best
- Coordinate and collaborate with the heads to resolve any issues related to customer retention and to find ways of further improving customer retention.
- In- depth understanding of the customer profile, synthesizing findings, and deploying effective business strategies to drive retention and improve customer satisfaction results.
- Analytical and problem-solving skills are needed in order to come up with solutions to the customer's problems.
Requirements:
- Excellent interpersonal and presentation skills
- Good communication skills, both oral and written
- Ability to multitask
- Must have excellent time management skills
- Must have ability to work independently as well as in partnership with team
Perquisites & Benefits:
- A competitive salary and performance bonus per month
- Letter of Recommendation from Harvard and Wharton alumnus
- Opportunity to be part of a diverse working environment, valuable social sector work experience
- Fun, casual, relaxed and flexible work environment
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