OPERATIONS ASSOCIATE

- About Us : Impact Guru, one of India's top crowdfunding platforms, was founded in 2014 by Piyush and Khushboo Jain and incubated at the Harvard Innovation Lab in the USA and PACT, Impact Hub in Singapore. In just over 6 years, we have disbursed over INR 1,500 crore in collaboration with our international crowdfunding partners and are proud to have impacted over 5,00,000 individuals and organizations across 165+ countries. Our global outreach has created a network that allows Indian organizations to raise funds from Indians abroad as well.

- Impact Guru aspires to build a world where access to quality healthcare is available to everyone. You can be a part of this journey and help us save lives first hand & support social change makers. Gain extensive knowledge, opportunity to explore social startup culture.

- Why Join Impact Guru? If you are interested to be part of a dynamic social startup that works towards serving the common good and will not just change India for the better but also make - giving back- more inclusive and fun, then if you see yourself as an ImpactGuru in bringing about change in the society with your skills you are at the right place and we are more than happy to have you. We are looking for driven, self-motivated professionals who can be on board & service New Hospitals, Trusts, NGOs, Social Change Makers and non-profits working towards social causes and patients in India and participate in efforts to increase new campaign creators. The role is a full-time role based out of Mumbai, India

- We're building a platform that is driven by the empathy and generosity of the crowd. We host medical patients and social change-makers who need funds to save lives and change the world.

Roles & Responsibilities :

- Responsible to convert the inbound leads and outbound leads ( Medical, Non-Medical or NGO Leads)

- Responsible to achieve daily, weekly & monthly set targets

- Ability to make 40 - 50 calls or more in a day

- Respond, manage & resolve end to end customer queries of inbound and outbound

- Communicate and increase the participation of the customer to fundraise on the platform

- Communicate with customers through series of actions ( either via phone calls, email or chats)

- Develop long-lasting relationships with the customers that exceed the company and customer experience

- Follow SOPs and adapt new processes

- Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Basic Qualification :

- Bachelor's Degree or Post Graduate Degree in any discipline

- 1 or 2 years of experience as a sales executive, customer service executive, or operations associate

- Experience in handling customer calls

- Experience working on CRM- s

Desired Skills

- Impeccable written & oral communication skills in English & Local Language

- Target oriented & hunger for personal growth and overall development

- Strong organizational and interpersonal skills

- Should have worked in a team environment

- Ability to convince & convert customers

- Ability to multitask

- Excellent time management skills

- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)

- An extreme level of flexibility and adaptability to new tasks & environments

- Responsible, Capable & has the ability to work independently

- Logical Thinker and look to solve problems in a strategic way

- Basic Analytical skills will be added bonus

- Basic Understanding of what we do at Impact Guru

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