L - Operations Associate

This is a Shout out to all Job seekers from the Mumbai location.

We are having a walk-In drive on 3rd Feb 2022 starting from 10 am

Impact Guru is growing rapidly and we've got exciting opportunities for Start up Enthusiast who are looking forward to make their career into Client servicing, Handling escalation, Resolving customer queries etc.

These roles are for you if you enjoy scaling up a startup and are a hustler who's looking forward to working in a fast-paced work environment. Also, you'll get to work alongside gifted colleagues from diverse backgrounds, further fueling the hunger to learn & outperform.

We are already at 550+ employee strength and we're having massive expansion plans hence aiming to be 1000+

Please find the below mentioned address for the interview and job description for your reference:-

Job Responsibilities:

- Client Relationship management end to end managing transfers and inbound queries

- Attempting to contact potential clients via failure calling

- Responsible to create engagement on all social media & CRM Channels

- Thorough monitoring of all social media channels comments, reviews & blogs etc.

- Responsible to respond to customers/donors on CRM channels ( Email, Chat support, WhatsApp Support )

- Manage overall online customer communication

- Responsible to resolve issues faced on social media & CRM channels

- Lead generation through social media & CRM channels

- Communicate and increase the participation of the customer to fundraise on the platform

- Communicate with customers through series of actions ( either via phone calls, email or chats)

- Develop long-lasting relationships with the customers that exceed the company and customer experience

- Follow SOPs and adopt new processes

- Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Desired Skills :

- Impeccable written & oral communication skills in English & Local Language

- Target oriented & hunger for personal growth and overall development

- Strong Organizational and interpersonal skills

- Should have worked in a team environment

- Ability to communicate to customers convincingly

- Ability to multitask

- Excellent time management skills

- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)

- Extreme level of flexibility and adaptability to new tasks & environments

- Responsible, Capable & has ability to work independently

- Logical Thinker and look to solve problems in strategic way

- Basic Analytical skill will be added bonus

- Basic Understanding of what we do at Impact Guru

Previous Achievements :

- Bachelor's Degree or HSC in any discipline

- 1 or 5 years of experience in sales executive, customer service executive, or operations associate

- Experience in handling customer calls

- Experience working on CRM's

What do we offer?

- Attractive salary with Health Insurance benefits

- An opportunity to grow into a leadership position within a year of a high-growth start-up

- Fun, casual & flexible work environment

- Entrepreneurial, forward-looking, growth-driven & open work culture

Address: 101, Jai Singh Business Center, 119, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400099

Does this interest you? WhatsApp on 7977139054

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