Talent Acquisition - Specialist at iMocha
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iMocha - Key Account Manager - Enterprise Sales (6-9 yrs)
PositionSummary:
Enterprise Account Manager up sells and cross sells iMocha's products and services to clients, and is a quota carrying position. They have the ability to articulate complex solutions, build and maintain senior level relationships, and navigate across customer business units in an autonomous and remote role. Strategic Account Executives also provide technical and administrative product information and demonstrations to stakeholders within strategic accounts as needed.
Responsibilities :
- Manage and grow revenue and market share at designated accounts to maximize customer satisfaction and achieve imocha's strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Coordinate and plan account growth strategies, along with sales, technology, customer success and delivery teams
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Support execution of strategy at the account level
- Work with and bring in experts/specialists where required
- Plan, communicate and oversee the execution of monthly business development activities for named accounts. Portfolio growth in accounts by creating opportunities to connect senior customer stakeholders
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- Own account relationship and drive overall customer satisfaction for assigned accounts
Requirements :
- 6+ years of demonstrated successful Software Sales Experience (SaaS / Cloud)
- Graduate and MBA with computer background
- Startup experience & some vertical experience a plus
- Hands on experience of using HubSpot or similar CRM
- Solution or consultative sales experience
- Able to clearly and directly articulate complex solution offerings
- Relationship sellers
- Team Player: collaborate with various team members regularly
- Ready to own & drive the accounts
- Well versed with MS Office.
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