Senior Business HR at iMocha
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iMocha - Customer Success Manager (7-10 yrs)
Job Overview :
As a Customer Success Manager at iMocha, you will be responsible for fostering strong relationships with our customers to ensure their successful adoption, utilization, and satisfaction with our SaaS products. Your primary goal is to drive customer retention and expansion through proactive engagement and support.
Key Responsibilities :
- Product Adoption
- Stakeholder Management
- Customer Advocacy
- Product Utilization
- Training & Support
- Renewals & Upsells
- Churn Prevention
- Reporting
- Cross-functional Collaboration
Qualifications :
- Education : Master's degree in Business, Marketing, or a related field; relevant certifications or coursework in customer success or account management is a plus.
- Experience : 7+ years of experience in a customer success, account management, or similar role within a SaaS environment.
- Exposure to the USA geography : Candidate must have 5+ years of relevant experience in working with US companies and in the US timezone.
- Skills : Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers.
- Excellent problem-solving abilities and a proactive approach to customer engagement.
- Technical Proficiency : Familiarity with SaaS products and technologies, with the ability to understand and explain technical concepts to non-technical stakeholders.
- Analytical Abilities : Ability to analyze customer data, track performance metrics, and make data-driven decisions to drive customer success.
