HR at Immunity Networks and Technology Pvt.Ltd
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Immunity Networks & Technologies - Manager - Customer Success (1-2 yrs)
Customer Success manager
Job Description :
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Establish clear retention goals and process milestones for the client and employees to work toward
- Experience work in Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
