IMbesharam.com - Manager - Customer Service (3-10 yrs)
- A Friendly, pleasing, mature and professional individual
- Excellent in English and Hindi verbal communication
- Provide Customer service and Sales support to high net worth clientele, via email/chat/phone call
- Attend to inbound/ outbound calls with grace and charm
- Must be willing to understand in-depth about the business, products, processes, systems and policies
- Be able to collect on payment for orders while being firm and persuasive
- Be able to track the payment and send reminder calls, if necessary
- Be able to explain payment & other policies to the customer
- Should be able to retain customers interest and provide to-the-point information
- Must Utilize all related back end software (Shopify, Freshdesk etc) and be prompt in retrieving the correct information
- Possess exceptional judgment in determining how much time to spend with each customer at any given moment
- Aim to drive each call to a reasonable conclusion and if possible, closure to sale.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
