Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
28/05 Snehal Sharma
Assistant HR Manager at Illusion Dnetal Laboratory

Views:343 Applications:100 Rec. Actions:Recruiter Actions:63

Illusion Dental - Manager - Customer Service (6-11 yrs)

Mumbai Job Code: 160704

Responsibilities:

- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e- mail, phone, web chat etc.

- Collect and collate customer feedback for inputting into further development of product and technology.

- Optimize the customer service function to provide best service at low cost (minimize the cost per service).

- Should have a sense of urgency, self-motivated and detail minded.

- Excellent Verbal and Written communication. ability to manage/ reduce customer complaints.

- Ability to create and analyze reports.

- Ability to remain flexible and willing to change strategies.

- Ability to be self-motivated and create an exciting workplace .

Skills & Requirements :

- Work Experience (4 to 5 years) in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS Office.

- Any Graduate

- Should be experienced in customer service, who has the technical and practical knowledge of customer service/ relationship management process.

- He should have experience in multiple customer service support channels e.g. in- bound/ outbound calling, e- mail, web chat etc.

- The customer service manager will collaborate with internal teams and external customers.

Only Male candidates can apply.

Location : Mira road.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.