Lead - Client Engagement - SME at iimjobs.com
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iimjobs.com - Manager - Client Engagement - SME Business (1-3 yrs)
Location - Delhi/NCR
Job Description
You've probably heard about us. We run two specialized recruiting platforms - iimjobs.com for management professionals and hirist.com for software engineering roles. Now reaching over a million professionals and working with most of the companies, we are the most exciting recruitment startup in the country.
We believe recruiting is one of the hardest, most complex problems of our generation. We aspire to build India's largest online recruitment company.
We've been tripling every year and plan to keep growing at that rate. We believe we are just getting started!
Client Engagement at iimjobs.com:
A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Client Engagement make the customers stay for long term. A Client Engagement Manager owns the customer right from the point of inception all the way to the entire life-cycle of the customer which includes client on-boarding, usage tracking & reporting and relationship building meetings.
Position: Manager - Client Engagement
Reporting: Lead - Client Engagement (SME)
Experience: 1-3 years
Location: Delhi
Qualification: MBA/PGDM/Equivalent Education
Key Responsibilities:
- Manage the post-sales relationship with the assigned portfolio of clients to foster long-term business partnerships.
- Own complete ownership of the accounts, which include: Increasing adoption, ensuring retention, and satisfaction.
- Drive in-person client meetings, on-boarding session, presentations, and Webinars.
- Renewal Growth and Churn Management
- Identification of Cross Sell/Up Sell opportunities.
- Monitoring engagement/account health and tracking usage.
- Liaison with internal teams for a smooth service delivery.
- Update CRM tool on regular basis to capture information, tasks, and activities related to portfolio accounts.
Competencies:
- Self starter, an ability to work in a fast growing, challenging start-up workspace
- Excellent communication, presentation & documentation skills
- Outgoing and garrulous as it is a client facing role
- Strong analytical skills to derive data-driven insights for better decision making
- Ability to multi-task, prioritize and manage time effectively
- Hands on experience with MS Office and G-Suite
- Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail
- Candidates who can join immediately will be given a preference
We work 6 days a week; pls don't apply if you're not comfortable with that.
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