Customer Support Executive (1 - 3 Years)

Who We Are Looking For :

A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe. On a serious note, the key competencies we are looking for would be :

- A highly customer oriented team member who can own up the customer engagement process end to end

- A hustler who can add value to a unique product in the fitness space leveraging data to help the Management make an informed decision

Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting the customer every time. Working knowledge of Microsoft Excel and prior experience of preparing MIS would be compulsory.

Roles and Responsibilities

- Collaborate with internal stakeholders to resolve customer grievances within the agreed timeline

- Maintain, identify gaps and improve workflow of customer support infrastructure as per the service level agreement

- Manage high call flow, inbound and outbound

- Address customer queries

- Provide chat support Web/Mobile

- Stretch working hours during peak time

- Be able to prioritize works and execute on time

- Should be good at Communication (English/Hindi/Telugu)

- Must have good working experience on Excel, writing emails (escalations/grievances/answer queries/updates to Management)

- Attracts potential customers by answering product and service questions; suggesting information about other products and services

- Maintains customer records by updating account information

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

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