Manager - Human Resources at iii Consulting Pvt. Ltd.
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iii Consulting - Executive - Customer Support (1-3 yrs)
Customer Support Executive (1 - 3 Years)
Who We Are Looking For ?
- A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe.
On a serious note, the key competencies we are looking for would be :
- A highly customer oriented team member who can own up the customer engagement process end to end
- A hustler who can add value to a unique product in the fitness space leveraging data to help the Management make an informed decision
- Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting the customer every time. Working knowledge of Microsoft Excel and prior experience of preparing MIS would be compulsory.
Roles and Responsibilities :
- Collaborate with internal stakeholders to resolve customer grievances within the agreed timeline
- Maintain, identify gaps and improve workflow of customer support infrastructure as per the service level agreement
- Manage high call flow, inbound and outbound
- Address customer queries
- Provide chat support Web/Mobile
- Stretch working hours during peak time
- Be able to prioritize works and execute on time
- Should be good at Communication (English/Hindi/Telugu)
- Must have good working experience on Excel, writing emails (escalations/grievances/answer queries/updates to Management)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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