31/07
HR
Senior HR Person at IIDE Education Private Limited
Senior HR Person at IIDE Education Private Limited
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IIDE - Manager - Student Experience (6-15 yrs)
Job Description :
Responsibilities:
Head the critical departments at IIDE Delhi - including trainer delivery management, placement, and student event teams - ensuring seamless operations of the institution.
- Oversee the complete student journey, from onboarding and learning to placement, ensuring a consistently positive and fulfilling experience for all students.
- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
- Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.
- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
- Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
- Collaborate closely with the program head to devise and implement training processes and strategies for seamless execution of programs/courses both online and offline.
- Proactively manage the placement team, addressing the needs of every student.
- Define clear deliverables, roles, and responsibilities for staff engaged in specific projects or initiatives.
- Research and implement process efficiencies leveraging automation to enhance student efficiency and faculty management.
- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
- Supervise and organize student experience activities, such as graduation ceremonies, recreational events, and cultural celebrations.
- Conduct surveys to assess and enhance the overall Student Experience, refining and upholding exceptional standards.
- Undertake any other reasonable duties within the broad scope of the position as requested by management.
Requirements
Experience and Qualifications:
- Enthusiastic engagement in student-facing roles for a minimum of 5-7 years.
- Proven leadership experience within ed-tech or student-centric environments, fostering vibrant learning communities.
- Track record of inspiring and guiding teams of 6-8 individuals towards collective success and growth.
- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.