HR Intern at IFI Techsolutions
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IFI Tech - Customer Support Role - Managed Service Provider (0-1 yrs)
- Educate customers of all size on the value proposition of managed services on Microsoft Azure, and participate in technical discussions to address customer challenges with cloud workloads.
- Implement and support new and existing customers on Microsoft Azure Active Directory.
- Act as a liaison between customers, sales, service engineering teams, and support.
- Ability to oversee the complex problems/incidents and accordingly act on escalations.
- Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
- Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure.
- Ability to Timely deliver Project Milestones within committed timeline.
- Ability to contribute to overall business growth.
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