Key Responsibilities:

Client Relations/Operations:

- Effectively engage and manage individual client expectations by establishing strong and trusted relationships with key client contacts.

- Communicate regularly with key clients and proactively enable information exchange between IDP offices and the clients

Counsellor Training and Certification:

- Create and communicate regular updates to counsellors on developments from client and high commission & ensure they have access to latest and accurate information.

- Facilitate to deliver comprehensive training to new counsellors to ensure that they are certified and appropriately skilled to counsel and convert students.

Application Management:

- Facilitate in application management and ensure quality and adherence to standards that meet the institution's requirements/ expectations.

- Support in growth for all our clients

- Act as support for counsellors for any important information needed from client institutions or to discuss any key concern areas

Office Visits & Client Participation at Events:

- Coordinate, record & client visits to offices

- Assist offices for mini events, seminars,

- Activity Calendar based requirements

- Drive and enable high levels of client participation at events to support successful event outcomes for students, clients and IDP.

- Own and manage key event related activities such as (but not limited to);

- Ensure pre-event proposals reach clients within appropriate timeframes

- Rigorous follow up with clients to ensure participation

- Update and manage participant lists

- Coordinate related logistical activities

- Review and summarize post event feedback

- Any other activities relevant to the successful running of the event

Analytics and Reporting:

- Effective use of the CRM system to track the student pipeline, leads, applications, visa status numbers by counselor and office.

- Reports showing client performance and trends to be shared with Offices and used to enhance performance and make any required adjustment to counseling operations/ training process.

Person Specification:

- Education Qualification required - Masters or equivalent degree

- Overall 8 to 10 years of experience, preferably in overseas education (USA)