Job Description :

- The Customer Success Manager manages key client projects. Major responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for management regarding status of project.

- The candidate will work directly with clients and internal stakeholder to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible.

- Require an engineer's degree and 2-4 years of experience in the field or in a related area. Familiar with project management practices and procedures. Rely on limited experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.

Responsibilities :

- Develop and manage client portfolios.

- Sustain business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience.

- Hold product demonstrations for customers.

- Improve onboarding processes.

- Evaluate and improve tutorials and other communication infrastructure.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn.

- Aid in product design and product development.

Attributes :

- Highly organized and able to multi-task.

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- High computer literacy and ability to learn new software.

- Knowledge of customer success processes.

- Experience in document creation.

- Patient and active listener.

- Passion for service.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.