Head Human Resources at IDfy
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IDfy - Manager - Client Servicing (4-8 yrs)
DESCRIPTION :
What is IDfy :
- IDfy helps mitigate risk and fraud in "people transactions". Our clients use our services to identify and authenticate people, detect fraud and determine eligibility for credit and other services.
- Our platform serves many different use cases - from employment to financial risk profiling, tenancy, and even matrimony. Our analytics engine and workflows give leading indicators for any decision regarding people.
- The contexts are endless; basically IDfy is all about creating the infrastructure to enable better people decisions.
What is it like working at IDfy :
- If the force is strong with you and you have always taken the red pill, IDfy is the place for you!
- At IDfy we believe in the freedom to think, and this means we expect everyone to engage in constructive debate to build the best company any one of us has worked in.
- IDfy is a place where creativity, initiative and merit is given the most importance. You do not have to play politics to move up, you just have to be AWESOME!
- No one at IDfy is going to ask you to put in your hours, you just have to finish your tasks and more!!!
So what role will I play at IDfy :
- Successfully transition client project/contract from Sales to Process Delivery and Training
- Managing Account Creation, Features and Billing Activation
- Serving & Supporting Client needs and requirements along with forecasting for ramp-up and credit risk
- Proactively Collaborating with Training, Product, Technology and Process Delivery teams
- Champion client's interests internally
- Align client proactively and enthusiastically to exceed client expectations
Key Skills :
- Key Account Management
- Relationship Management
- Excellent Verbal and Written Communication
- Collaboration
- Comprehension
- Empathy
Experience :
- Minimum 4 year experience in Client Servicing, Account Management, Enterprise Sales, Corporate Sales, Institutional Sales, Customer Care, Customer Support, Customer Service, Client Support
Qualification :
- MBA with 3 years of relevant experience
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