HR - Manager at ICICI Lombard GIC Ltd
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ICICI Lombard - Senior Manager/Team Leader - Outbound Sales (3-4 yrs)
Job Responsibilities:
- Manage a team of approximately 10 - 20 Callers
- Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)
- Provides consistent, balanced and timely performance feedback on CSR performance
- Ensures a positive work environment, continuous learning and a high quality employment experience for your team
- Provides leadership and manages to all operational standards
- Along with fellow Team Leaders, meets and exceeds all department goals
- Applies timely performance management standards and processes
- Day to day sales/service request management
- Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
- Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
Experience /Skills /Qualifications:
- 3+ years of business experience in sales call center .
- Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.
- Communicates clearly in verbal and written formats
- Has ability to drive team results through coaching/developing/mentoring
- Good analytical skills (ability to read MIS and take real time action)
- Clearly assigns responsibility/accountability for work
- Has ability to set attainable goals
- Must display prioritization skills & exercise best in class time management skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
