Relationship Manager Elite Trade Relations Group (RM-ETRG]

Position Title: Relationship Manager

Business Group: ETRG

Background :

ICICI Bank ETRG offers trade banking services to trade customers. ETRG Relationship Managers (RM) will have customers mapped to him/her for managing the existing relationship and activate or acquire new relationship. The RM will be a single point of contact from the bank responsible for managing all the trade& non trade requirements of the managed customers.

Purpose of the Job: The position will be responsible for managing mapped customers for their business banking needs. It require advisory on treasury products, cash management services, working capital and trade finance products.

Key deliverables :

- Management of Trade & High Value SME customers for their Business Banking requirements

- Complete life cycle management of the customer ( acquisition, on-boarding, portfolio, activation and attrition management)

- Enhance trade revenue by increasing penetration (wallet share) of existing trade customers

- Increase CA balances of managed customer by increasing customer through put

- Acquisition of new trade and high value liability customers

- Facilitate customer trade transaction and ensure straight through processing

- Catering to customer limits requirement of pre-shipment and post shipment finance through referring such cases to other Credit Business Groups

- UP- Sell of treasury solution such as Forwards & Options to trade customer

- Provide Cash Management Services to customer

- Conducing due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction.

- Monitoring and reduce compliance pending of bill of entry and export bills

Key Skills& Competencies :

- Candidate shall have experience of working in Trade products & familiarity with banking processes

- Candidate shall have excellent collaboration skills to engage meaning fully with stakeholders such as TSU, Compliance, Legal, Branches, sales team

- Candidate shall have excellent analytical skills with proficiency in MS excel & PowerPoint

- Eagerness to develop & work on service enablers for improving / streamlining products and processes helping sales team in achieving their targets

- Confident with strong interpersonal & communication skills

- Self-driven with eagerness to deliver projects & assignments within timelines

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