About the company

Company name - ICA Pidilite

Designation- Key Accounts Executive

Location- Mumbai

Website- https://www.icapidilite.com/

- ICA Group formed a 50-50 Joint Venture with Pidilite Industries Ltd. in Nov 2016.

- ICA's technological expertise, combined with Pidilite's sales and marketing, offers the best-quality wood finishes across the country.

- ICA Pidilite has its state-of-the-art manufacturing facility at Jambusar, Gujarat

- The Joint Venture acts as a perfect blend of Italian Lineage of Design and the Customer First approach of an Indian MNC

- The NEW | range of exquisite Italian wood finishes of quality and finesse one has comes offering of wood finishes,

- ICA allows architects and interiors designers to tistic sensibility with the contractors in a unique way offering them training as well as support at site Italian Wood Finishes .

JOB DESCRIPTION :

OEM/FM/TKC Management :

- To provide services to existing clients on regular basis.

- Advise and Promote appropriate Products and Solutions.

- Identification of addressable potential clients

- To provide resolution for complaints.

- Coordination between client and distributor.

- Create awareness and penetration of new launched products.

- To regularly monitor sales figures and product mix of the customers with respect to allotted territory.

- To provide regular feedback about product demand, market trend, competition, product quality issues.

- To be responsible for complete sales cycle starting from punching the order to payment collection and including claims management.

BUSINESS DEVELOPMENT :

- Regular follow up with existing customers Paint booth team & Purchase team at OEMs factory.

- Build relations within industry to generate new leads.

- Conducting regular training sessions for customers with the help of training team.

- Provide demonstration and sampling of products

SALES PERFORMANCE :

- Responsible for achievement of sales targets for the assigned accounts.

- Ensure timely billing to customer/dispatches and collections.

- To update daily activity to the Reporting Manager as per assigned formats.

SOLUTION TO CUSTOMER QUERY :

- To ensure that all customer complaints are handled on priority and feedback related to same is provided to customer and company.

- Provide proper solutions to the customer with the help of technical team and ensure customer satisfaction.

- Escalate new and unique issues to relevant people in the organization for knowledge and resolution.

- Remain self-updated on product knowledge enabling appropriate solutions to customer queries.

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