HungerBox - Key Accounts Manager (5-7 yrs)
Position title: KAM - City Head
Reports to: AVP - Operations
As a KAM city manager you are responsible for end to end Client management & Deliverables
- KAM manager will conduct meeting with all clients in his/her respective city once in a month.
- KAM manager will work hand-on-hand with City Ops Head, City Supply Head
- KAM manager will give directions to Operations Area Managers, Site Heads & Supply managers
- In case of delay in deliverables, KAM will escalate the matter to Level-2, Level-3, Level-4 (City wise hierarchy)
KAM manager should have required understanding of the financial health of geographical area (city) allocated.
- Product knowledge i.e. complete understanding of HB model
- Ensure Area Managers are following client wise SOP- s
- Ensure all other functions will deliver as per client requirements and HB terms
Personal grooming standards as set by the company for self
KAM manager will have a work closely with following teams:
1. Food safety & hygiene
2. Supply - To work closely for vendor management
3. Demand - Assist demand team as and when required
4. Launch - To assist as and when required
5. Finance - To assist as and when required
Prerequisites :
1. Good command over both written and spoken English
2. Excellent personal grooming along with a pleasing personality
3. Good knowledge of food & beverage service.
4. 5 to 7 years of work experience in Client Handling & Ops
a. F&B operations is add-on
5. Knowledge of MS Office and other basic computer skills
Key Result Areas (KRA- s)
Goal (KRA) Category Definition & Measures Weight
HB Clients Customer End to end customer satisfaction 50 Deliverables from Operations Operations team Ensure all open points will be addressed by local Ops team in timely manners 20
Deliverables from Supply Supply team Ensure all open points will be addressed by local supply team in timely manners 20
Other functions :
Rest of the divisions of HB All open points to be addressed 10
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