HR Manager at Humans Of Bombay
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Humans of Bombay - Senior Manager/Manager - Client Servicing & Retention (4-8 yrs)
Responsibilities :
- Creating a positive onboarding experience for new clients.
- Understanding the client/campaign brief and coordinating with client and internal teams to execute the campaign.
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Monitoring and measuring client satisfaction.
- Liaising with different internal departments about client queries.
- Dealing with client requests and troubleshooting campaign related problems
- Responding to client inquiries in a timely and professional manner.
- Maintaining an accurate record of all existing and potential clients/campaigns
- Developing aggressive retention strategies
- Meeting with the business team to propose client retention solutions.
- Building positive relationships with clients and business associates.
