Telecalling Executive for ISP Partners (OTT Pre-Sales, Renewals & Activations)

Job Summary :

We are seeking a dynamic and motivated Telecalling Executive to join our team. The ideal candidate will be responsible for handling outbound calls to ISP partners, focusing on OTT pre-sales, renewals, and activations. Proficiency in English, Hindi, and Marathi is mandatory.

Key Responsibilities :

- Conduct outbound calls to existing and potential ISP partners to promote OTT services.

- Handle pre-sales inquiries, provide detailed information about OTT packages, and resolve any queries.

- Manage renewals by reaching out to existing subscribers, explaining benefits, and processing renewals.

- Assist with activations, guiding customers through the activation process and troubleshooting any issues.

- Maintain accurate and detailed records of customer interactions and transactions.

- Meet daily and monthly targets for calls, sales, renewals, and activations.

- Provide excellent customer service and ensure customer satisfaction.

- Collaborate with the sales and marketing team to develop effective strategies for customer acquisition and retention.

- Stay updated with product knowledge and industry trends.

Requirements :

- Proven experience in a telecalling or customer service role, preferably in the ISP or telecom industry.

- Excellent communication skills in English, Hindi, and Marathi.

- Strong sales and negotiation skills.

- Ability to handle customer objections and resolve issues effectively.

- Proficiency in using CRM software and telecalling systems.

- High level of patience, empathy, and professionalism.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Minimum educational qualification : High School Diploma or equivalent; Bachelor's degree preferred.

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