Key Responsibilities :

Sales Support :

- Proactively engage with potential customers to promote subscription products or services.

- Provide detailed information about subscription plans, benefits, and promotions.

- Guide customers through the subscription process, including account setup and payment methods.

- Utilize persuasive communication skills to upsell or cross-sell additional products or services.

Customer Relationship Management :

- Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.

- Build and maintain strong, positive relationships with customers to enhance loyalty and retention.

- Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.

Issue Resolution :

- Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.

- Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.

- Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.

Data Management and Analysis :

- Maintain accurate records of customer interactions, transactions, and feedback using CRM software.

- Analyze customer data and feedback to identify trends, patterns, and areas for improvement.

- Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.

Continuous Improvement :

- Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.

- Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.

- Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.