Customer Support Executive 

Description : 

- The shelf life of our skills is now less than 5 years so if you did not learn anything new for the next few years you will most definitely end up socially and economically irrelevant. If you are thinking that's kind of a big problem, you are right!

- This is the problem we're solving by disrupting the way people learn and grow at work. We are the 1 intelligent learning platform used by fast-growing scaleups and global enterprises.

- We are looking for a problem-solving superhero with incredible communication skills and the charm to turn a frustrated customer into a HowNow advocate to join our Customer Support Team.

Requirements : 

- Become one of the first points of contact for every one of our customers who have a question, problem, or as it happens, want to share praise or something quirky with us!

- You will be able to multi-task, respond to customers quickly and send a high number of responses via our in-platform support channel whilst not compromising the quality of customer contact.

- Communicate issues to the engineers but also communicate with customers in human words.

- Build a deep understanding of our platform and share your expertise with customers by creating support articles enabling our customers to troubleshoot by themselves.

- Support the Customer Success team by spotting trends with reported issues and flagging any 'high risk' customers.

- Meet KPIs (eg response times and CSAT scores) set by the business for the role.

Typically we find someone with the following will be a great fit :

- 2+ years in a customer facing role.

- Excellent written and verbal communication skills in English.

- Technologically literate and a fast learner.

- Significant level of comfort interacting with a high volume of customers over a variety of channels (chat support, phone, email, web-based screen-sharing).

- Demonstrated passion for troubleshooting issues.

- Demonstrated ability managing priorities in a fast-paced environment

- High attention to detail and ability to troubleshoot

- A strong sense of empathy with customers and someone who is a joy to work with.

Benefits : 

- We invest in your wellbeing: Team Lunches and Socials. (COVID-permitting)

- We invest in your growth. Tell us what you want to learn. We have got you covered with a dedicated learning budget and of course the best learning platform out there : )

- A team that will inspire you to thrive and have a good laugh while we- re at it.

Find out more about our mission and values here : https://gethownow.com/about/

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