Key Accounts Manager

Job purpose :

The primary function of the role is to manage the customer account (Airlines). KAM should take care of each and every requirement raised by the customer, and make sure that the same is acknowledge and processed in right manner. Relationship/Rapport building is the key substance in this role. KAM should understand the type, behavior and each minute details about the customer and manage his team of SE and other resources to make sure the customer requirements are satisfied - before time- and also will be responsible for all the after sales services. Job function includes the training and up bringing the team of SE reporting to KAM.

Duties and responsibilities :

Responsibility & Duties :

- Customer Account Management

- Relationship Management

- RFQ Management & Tracking

- RFQ Follow up

- Conversion (RFQ to PO)

- PO Process & Delivery

- Payment

- Upsell & Cross sell

- Repair Management

- After Sales services

- Customer complaint

- Vendor Management

- Relationship

- Credit

- Trouble shooting

- Team management

- Training on products & Industry

- Tracking (Process, conversion % etc)

- New Customer Acquisition

- Reporting

- On business plan for month

- Actual and expected GP

- Business promotion plans

- New acquisition plans

KPIs :

- Target v/s Actual for account handled

- Conversion % (RFQ to Quote and Quote to PO)

Qualifications :

Education: Graduation in any stream with minimum 50%

Skills: Excellent communication skills

Characteristics: Go getter and leadership abilities

Working conditions :

Weekly one day off (Sunday), and alternate Saturday off

Special Condition: Should be available online 24/7 (mobile) to allocate and manage the ongoing tasks.

Direct reports :

SE team (We can assign SE against each KAM)

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