House of Rare - Senior Executive - Customer Support (2-4 yrs)
- We are looking for a customer support executive to join our team and provide excellent customer service to our clients. The candidate must be highly motivated, able to multitask, and possess excellent communication skills.
Responsibilities :
- Answer customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with tact and diplomacy.
- Escalate customer concerns to management when necessary.
- Provide product information and assistance to customers as needed.
- Ensure customer satisfaction by providing excellent service and support.
- Maintain accurate customer records in our customer relationship management (CRM) system.
- Collaborate with other teams such as sales and technical support to resolve customer issues.
- Stay up-to-date on product knowledge and industry trends to better assist customers.
- Continuously improve the customer support process by suggesting improvements and streamlining procedure.
Qualifications :
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Prior experience in customer support, sales or related field.
- Strong verbal and written communication skills.
- Ability to work under pressure and handle difficult customers.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- Strong attention to detail and accuracy.
- Willingness to work flexible hours as needed.
- If you meet the requirements and are looking for a challenging and rewarding opportunity, please apply with your resume.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
