Spanish Account Manager

Hotelogix is looking for dynamic Account Managers (Spanish) to join our team. An ideal candidate must demonstrate ability to analyze customer needs and configure the solution accordingly. Account Manager ensures that our PMS solution meet the functions that may be unique to each of our Hospitality clients specifically in the Spanish market.

Responsibilities:

- Own Customer Relations during the entire Life Cycle of the Client.

- Manage Customer Training, refreshers and account setup/go-live.

- Monitor software usage and performance.

- Proactively call customers to understand their experience with the software, resolve any customer queries and help them get the most ROI from their Hotelogix services.

- Escalate any concerns regarding well-being of the customer to the Head of Global Support.

- Foster and create a Win-Win relationship with new and existing customers.

- Help with and coordinate with customers with respect to renewals and payments.

- Manage periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans. Maintain internally agreed SLA figures.

- Adhere to, and contribute to the development of support processes, procedures and standards.

- Ensure a smooth transition and positive user experience

- Resolve any gaps in functionality

Candidate Profile:

- Exceptional verbal and written communication skills in Spanish

- Previous experience in a spanish voice/ non-voice based processes

- Candidates with Hospitality background will be preferred.

- Experience in Installing, configuring & training of Hotelogix Property Management System or similar PMS products (Opera/IDS Next/Protel/Prologic/Winhms)

- Knowledge of Channel Manager/GDS functioning is plus

- Candidates must have the ability to communicate effectively and build rapport with team members and clients

- High proficiency in MS Work, excel, PowerPoint and MS Outlook. Ability to work and thrive in multi-tasked and fast paced environment.

- Professional Get-it-done attitude and high work ethics.

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