Greetings from Cloud Links Technologies Pvt Ltd.

Job Title: Technical Support Executive

Location: 786 2nd floor, National complex, beside Bharath petrol Bunk, Tinfactory, Bengaluru, Karnataka 560016

Job Type: Full time

Experience: 1-3 Years

Job Summary:

We are seeking a skilled and experienced Technical Support Executive to join our dynamic team. The candidate must also hold relevant certifications such as AWS Certified Solutions Architect, AWS Certified Cloud Practitioner, and a certification in cloud security.

Qualifications & Skills:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred (B.tech, B.E, BSC, BCA/M.Tech, MSC, MCA)

- AWS Certified Solutions Architect - Associate or Professional.

- AWS Certified Cloud Practitioner.

- Certification in Cloud Security (such as AWS Certified Security - Specialty or equivalent).

- Proven experience in technical support, with a focus on cloud technologies (AWS, Azure).

- Strong knowledge of AWS services, including EC2, S3, RDS, VPC, IAM, and others.

Key Responsibilities:

- Provide prompt and efficient technical support to customers via phone, email, and live chat.

- Assist customers with a variety of web hosting issues including domain setup, DNS configuration, email troubleshooting, website migration, and server performance.

- Utilize control panels such as cPanel, Plesk, and WHM to assist customers with account management and troubleshooting.

- Provide technical support and troubleshooting for cloud infrastructure, focusing on AWS and Azure platforms.

- Manage, monitor, and optimize cloud server environments to ensure optimal performance, scalability, and security.

- Respond to and resolve customer inquiries and technical issues related to cloud services in a timely and efficient manner.

- Collaborate with cross-functional teams to implement cloud solutions and ensure smooth deployment and integration.

- Stay updated with the latest industry trends and best practices in cloud technologies and security.