HR - Executive at HostBooks Ltd
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HostBooks - Executive - Customer Support (2-3 yrs)
Position : Customer Support
Division/Department : Customer Service HB-India
Work Location : Gurgaon
Total Experience : Min 2yrs
Relevant Experience : 1Yrs
Requirement Severity : High
Number of Positions : 2
Salary Range : 16000 - 20000
Shift Timing : 8 AM - 7 PM
Working Hours : 8 hours+ 30 mins+ 30 mins
In Bound/Out Bound Process:Both
Voice/Non-Voice (in %): 100 % Voice
Work environment: 24- 12
Working days: 5.5d/w( Alternate Saturdays Off)
Desired Qualification: Min Graduate (Any Stream) - Female Candidate only-
Essential Duties and Responsibilities :
- Help customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Maintain customer's accounts by processing customer adjustments.
- Contributes to team effort by accomplishing related results as needed.
- Prepare product or service reports by collecting and analyzing customer information.
Desired Skills :
- Resolve product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem.
- Selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment, and following up to ensure resolution.
- Able to retain the customer in business through conversational skill.
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