Technical Support Engineer at Host Analytics in Hyderabad, India

About Us:

Host Analytics is the leader in cloud-based EPM, financial applications including planning, consolidation, reporting and analytics. The company offers a comprehensive and unified EPM solution that appeals to both mid-market companies and large enterprises. One central aspect to its value proposition is that the product is primarily offered as a Software as a Service (SaaS) model, the most compelling delivery models in enterprise software today.

We provide a single, cloud-based EPM platform. It has everything you need - planning, consolidation, modelling, reporting, and analytics - in one place and accessible to everyone from anywhere.

We help you automate these everyday processes to accelerate insights and shortening the time it takes to turn those insights into action. The result is a company that is nimble and efficient, regardless of size or complexity.

Responsibilities:

- Host Analytics is seeking a qualified Technical Support Engineer to join our world class Technical Support Team. This individual will join our support team based at Hyderabad, India.

- This individual will work with our valued customers to provide world class solutions to meet their requirements. They will also train our customers, colleagues and partners as well as collaborating with internal team members to provide exceptional service for everyone.

- Work with customers to provide best practice solutions to their requirements

- Continuously enhance knowledge and skills in the areas of problem solving, effective communication, Host Analytics product functionality, accounting and planning.

- Job involves supporting Host Analytics Enterprise Performance Management Software Suite in the areas of budgeting & planning, financial consolidations, Modelling, financial reporting and scorecard / dashboards.

- Candidate will be required to work with our global customers, Host Analytics Support and Pre-sales consulting teams in the United States and India.

- Closely collaborate with Product Development & QA teams in India on product requirements and issues.

Requirements:

- Experience of working with software as a service based product/application support for supporting US based accounts would be preferred.

- Experience of working with MS Office, especially with Excel would be preferred.

- Excellent communication (both oral & written) and presentation skills.

- Strong problem solving and analytical skills.

- Bachelor's degree or equivalent experience in Finance, Business or Computing field.

- Will need to be flexible to work during US Business hours.

Professional Attributes:

- Customer focus: The successful candidate will have an indomitable (external and internal) customer focus.

- Strong work ethic: He or she will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a sustainable, proactive fashion.

- Passionate commitment to the company and your profession: Champions projects and the company's needs and implements a model of continuous improvement in both company goals and project-related tasks.

- Problem solver: Should be a strong, analytical problem solver with a strong attention to detail.

- Accountability: He or she should be a results-oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of initiatives.

- Entrepreneurship, sense of urgency: The successful candidate will possess a high-energy level which allows them to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.

- Flexibility and adaptability: Should be able to switch gears in various high-stress situations and apply him or herself to quickly learning new technologies and adopting new methodologies.

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