Job Description :

Telecaller

[For women professionals only]

- Florence Capital, a multi-million-dollar tech startup, is India's first fintech serving women exclusively. Countless Indian women desire financial inclusiveness; therefore we launched an app to provide credit quickly and safely. We pride ourselves on offering 100% digital loans, with zero paperwork, all within 24 hours.

- At Florence, we love to work with driven team members who are eager to grow, touch lives, and improve society. Every one of us envisions a future in which all Indian women are financially independent, and providing loans is just the beginning of that journey.

- Florence was founded by two Princeton-educated serial entrepreneurs and backed by some of the biggest names in global finance and technology, such as Mr. Amit Singhal (ex worldwide Head of Google Search) and Mr. Michael Novogratz (ex Fortress Investment Group, CEO of Galaxy Group Group Investments).

If you think you have an entrepreneur in you, this is the right role!

You will be responsible for :

Customer Service through Telecalling :

- Delight customers during every service interaction.

- Record, assess, and analyze customer feedback and communicate effectively to the concerned teams and track whether the feedback has been implemented

- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

- Report customer complaints and escalate issues when necessary to prevent potential churn.

Sales :

- Generate leads for the growth of the business

- Work effectively across a variety of communication channels: in-person, phone, email.

- Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.

- Maintain customer records and convert potential leads to actual borrowers.

- Solve for the customer's problem, not for your own convenience.

- Build a strong support for the Florence brand via high quality engagement with customers.

Key Attributes :

- Excellent communication and interpersonal skills

- Strong problem-solving skills

- Strong sense of ownership

- Strategic thinking and problem solving

- Excellent ability to understand the customer and delight them

Education and Experience :

- Women professionals with tele calling experience (80-100 calls a day)

- 1+ years of work experience

- Sales Experience

- Hospitality experience preferred

- What's in it for you/Why Hora

- Leadership

- This is the perfect opportunity to solve the problem of providing credit to the larger population of the country with the help of our product

- The candidate shall work alongside the brightest minds, in an environment that fosters growth and creativity

Impact :

Working with Hora will provide you with an opportunity to bring about a positive change in the lives of millions - doing well by doing good.

Work Culture :

- Hora is a high-performing, fast-growing startup that would provide candidates with an opportunity to gain entrepreneurial exposure and develop a holistic portfolio

- Every member of the Hora family is dedicated to the four pillars of the Hora credo:

H: Humility

O: Originality

R: Responsibility

A: Aspiration

Team :

- Hora has a team of young, hard-working, and dynamic individuals who strive for excellence while maintaining a humble outlook.

- We are a young and daring collection of adventurers dedicated to excellence and growth. We are always efficient and occasionally funny.

Learning :

- This is a great opportunity to gain experience in building the product, developing product growth strategies, and taking Hora's product and brand to the market.

Wealth :

In a conventional job, there is a limit to how much one can scale personally. However, with Hora, you can grow financially with the success of the company as we give our valued employees the option of an attractive ESOP plan. In this respect, we aim to model Google and Facebook, which transformed thousands of their employees into multi-millionaires. Our mission is to build wealth for all.

Location/Work Environment :

- The Vatika Triangle; Gurgaon, India

- We have built a creative space in a top corporate building in a prime location in Gurgaon

- The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.

- Our team consists of creative and colourful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in house. The Rejuvenation Center is a testament to our commitment to a healthy work environment, conducive to growth, and attentive to every individual's need to relax and re-energize. Here, one can take a quick break from work, enjoy a delightful morsel, meditate and stretch, and return to work refreshed with renewed enthusiasm.

Compensation :

Excellent and above market averages

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