HooLiv - Associate - Customer Service (1-5 yrs)
Roles and Responsibilities
1. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
2. Maintain updated knowledge of the organization's products, services, and customer service policies
3. Document customer interactions when necessary, compiling documents and forwarding information to interested parties
4. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
5. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
6. Assist clients by demonstrating the use of goods and programs and answering any questions they may have
7. Participate in training opportunities provided by the organization or by outside entities
8. Establish and maintain good rapport with customers by using positive language and anticipating their needs
Skills
1. 2+ years of previous customer service experience a plus
2. Friendly and welcoming manner with clients and other members of the customer service team
3. Extensive knowledge of the company's policies, procedures, goods and services
4. Familiarity with customer relationship management (CRM) software programs
5. Ability to explain complex concepts in a clear, simple manner to customers
6. Strong command of written and verbal English is a plus
7. Excellent organizational and multitasking skills
8. Ability to maintain a calm and polite manner in stressful situations
9. Willingness to cooperate with customers and management to resolve any issues that may arise
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
