Senior Account Executive - Digital

Role :

- As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). A detailed understanding of the digital space, special content is quintessential to the role.

- You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Responsibilities :

Internal Responsibilities :

- Demonstrate a thorough understanding of the Hogarth business model, services and technology.

- Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant. Ensure optimum productivity levels are achieved and team morale is high.

- Ensure relevant case studies exist and that the cross sharing of information is optimized - champion cross fertilization.

Client Management Responsibilities :

- Ensure clients understand agreed workflows and manage them through the process.

- Set and manage client expectations deliverables and timeframes.

- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible.

- Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client.

- Build strong day to day relationships with all clients and agency stakeholders - communication is key.

- Strive to better client and stakeholder relations Identify training opportunities for clients to ensure their adherence to processes & improve workflow.

Project Management Responsibilities :

- Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients.

- Consistently deliver against all contractual obligations include SLAs and KPIs Monitor internal workflows, identify areas for improvement and make recommendations.

Financial Responsibilities :

- Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved.

- Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities :

- Proactively seek and identify new revenue opportunities in existing clients or prospects.

- Support in developing proposals for any new revenue opportunities.

- Build and maintain a client business development plan on an ongoing basis identifying specific opportunities and action required.

Job requirements :

- 2+ years managing and servicing international accounts in digital

- Experience in handling website development projects

- Strong time management/prioritization skills

- Strong project management skills

- Can do attitude and an ability to work under pressure

- Strong interpersonal and communication skills

- Strong numeracy skills

- Highly organized, detail oriented, client focused and proactive

- Experience of running a strong dynamic account team

- Team player

- Strong IT literacy, including Word, Excel, PowerPoint/Keynote

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