Internal Responsibilities :

1. Demonstrate a thorough understanding of the Hogarth business model, services and technology and ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant

2. Ensure relevant case studies exist and that the cross sharing of information is optimized - champion cross fertilization

Client Management Responsibilities :

1. Ensure clients understand agreed workflows and manage them through the process. Set and manage client expectations deliverables and timeframes

2. Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

3. Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client

4. Build strong day to day relationships with all clients and agency stakeholders - communication is key

5. Strive to better client and stakeholder relations

6. Identify training opportunities for clients to ensure their adherence to processes & improve workflow

Project Management Responsibilities :

1. Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients Consistently deliver against all contractual obligations include SLAs and KPIs

2. Keep CSD/GAD updated on status of projects

3. Monitor internal workflows, identify areas for improvement and make recommendations

Financial Responsibilities :

Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities :

1. Proactively seek and identify new revenue opportunities in existing clients or prospects

2. Support the team in developing proposals for any new revenue opportunities

3. Build and maintain a client business development plan on an ongoing basis identifying specific opportunities and action required

Job requirements :

- 3-6 years managing and servicing international accounts

- Experience working in Digital & TV/ Broadcast will be an added advantage.

- Strong time management/prioritization skills

- Strong project management skills

- Can do attitude and an ability to work under pressure

- Strong interpersonal and communication skills

- Fluent oral and written English

- Strong numeracy skills

- Highly organized, detail oriented, client focused and proactive

- Strong IT literacy, including Word, Excel, PowerPoint/Keynote

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