Why work for HipShip

Hipship is striving to revolutionize the global logistics sector. An industry, which carries boundless opportunities, at Hipship, be ready to let your learning curve spike at an alarming rate. You will be able to seamlessly assimilate into our strong work ethic and start-up culture. With prime focus on innovation and smart business practices, every employee is an integral part of our success. Be part of the revolution. Make the smart move!

What will you be doing at HipShip

- You are part of a team responsible for assuring the delivery of high-quality products and service.

- In this role, you will be the point of contact for our clients for any service related issues or booking of shipments on a daily basis. You will be coordinating with our service providers for the pickups and resolve any issues that are related to a delivery. You also will be serving customers at the highest level of high-quality product/services and ensure all escalations are resolved in a timely manner. You will be regularly speaking with the finance and tech team to help improve the process.

General Responsibilities and Experience

- Coordinating with all logistics service providers.

- Coordinating for PAN India marketplace/vendor pickups.

- Reverse pickup management.

- Evaluate 3PL's performance and put forward the improvement.

- Responsible for Delivery time, Returns.

- Conducting crime and loss investigations into missing stock and loads

- Customer care activity, where had to interact with customers in understanding their queries on Billing, Connection, etc. on phone, e-mails as well as respond to MIS reports

- Conducts training courses and evaluates the results.

- Performance Management System.

- Initiates actions if needed ensure service levels achieved.

- Working on the improvement of day to day operations.

- Evaluates results and take appropriate actions where issues occur.

Key Qualifications and Experience (Mandatory)

- Bachelor's degree in related field; Appropriate additional experience may be substituted for education

- Demonstrated experiences inability to drive, research, learn and adopt new technology at a fast pace

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