Recruiter at Hipla
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Hipla - Technical Support Role (3-6 yrs)
- Responding to and working on 1 touch support tickets
- Managing assigned tickets in a timely manner, ensuring customers are kept up to date
- Ensuring all queries/issues are logged accurately on our ticketing system (Zendesk)
- Following documented processes, remote support and continually training and talking our customers through the support and training guides; promoting self-help
- Learning and understanding our products in depth
- Continuously contributing towards our service guides and knowledge
- Meeting objectives and KPI's
Note : UK shift timing
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
