HR at Hindustan Times
Views:488 Applications:78 Rec. Actions:Recruiter Actions:27
Hindustan Times - Tele Executive - Customer Support (2-4 yrs)
Requirement
We are looking for a Telemarketing Executive to boost our Customer Support by communicating with current and possible customers/clients. A candidate will be required to gather information from the individual and suggest a probable product or service.
Responsibilities
- Responsible for providing end-to-end customer support for our HT School all verticals which includes users & course partners.
- Support day-to-day customer support operations via (calls, emails & chats).
- Courses calendar management, and live eLearning testing
- Provide courses content with students (including sessions& training materials, user guides, etc.)
- Will work closely with Partners & our internal teams in utilizing the LMS within their respective areas
- Curriculum builds - Works closely with instructors & partners to accurately define, design, develop and implement LMS curriculum build to support role-based training
- Assists in the creation, management, and enforcement of LMS standards, policies, and operating procedures; drive continuous process improvement
- Collect and maintain data from partner events and other initiatives
- Support data entry of events including setting up new classes, running reports, and monitoring course enrolment
- High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)
Professional Skills :
- More than two years- experience working with Edu-Tech firms & customer services role
- Detail-oriented
- Soft Skills
- Good command over written and spoken English
- Keen eye for detail
- Willingness to embrace chaos, ambiguity and the start-up culture
- Ability to multitask and work well in a team
- Ability to collaborate between cross-functional teams
- Strong sense of ownership, and accountability
- Strong documentation and troubleshooting skills
- Quick learner
- Ability to manage time efficiently
Qualification :
Graduate/MBA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
