HR at HT Labs(Hindustan Times Group)
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Hindustan Times - Excecutive - Customer Support (2-4 yrs)
Responsibilities
- Responsible for providing end-to-end customer support for our OTTPlay all verticals which includes users & business partners.
- Support day-to-day customer support operations via (calls, emails & chats).
- High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)
- Maintain a deep understanding of our standard operating procedures (SOP) to ensure the highest and most accurate form of support
- Listen attentively to customer needs and concerns
- Ensure service delivered to our customers meets Key Performance Indicators ('KPIs')
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
