HR at HGS - Interactive
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Hinduja Global Solutions - Team Leader - Social Media/CRM (3-8 yrs)
- Managing in-house social media tools to initiate listening of the brand on social media / digital platforms & ensure QC of the deliverables.
- Managing team of 7-10 ORM Associates.
- Ensuring all complaints are tracked on social media and all consumer forum sites on internet
- Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels
- Coordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
Provide timely crisis reports, identify trends & help strategic directions.
- Facilitate new business development by analyzing listening reports, share relevant insights & conduct competitive scans.
- Can manage a tight grip of the ORM operations. Escalate to relevant stakeholders. Manager trackers, send chasers, close loop with stakeholders and QC.
- Set up new listening dashboards.
- Analyse listening reports, share relevant insights, updating trackers
- Conduct competitive scans.
- Managing in-house social media tools to initiate listening of the brand on social media / digital platforms & ensure QC of the deliverables.
- Provide advance listening capabilities and strategic directions and crisis management
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