Human Resource Executive at Hike Education
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HikeEdu - Executive - Customer Support (2-3 yrs)
Roles & Responsibilities :
- Fetching out References by calling existing already enrolled students
- Outbound call process (min. 50 calls in a day).
- Completing KRA on daily basis.
- Responsible for the student Help/issues over calls.
- Grievance handling/query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
